Ausstech Beach Rider Folding Electric Bike

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us, please let us know and we will check if we could match with their pricing. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Guarantee has some limitations:

• Promotions such as rebates and buy one, get one free offers are not eligible and any sale promotions offered
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Please note that some areas especially regional areas may attract additional shipping fees. These include but not limited to Western Australia, Northern Territory and Tasmania. Please enquire if you're unsure or would like a quote.

A great way to save here is to get your parcel delivered to your closest depot.
Please let us know if you would like a quote or prefer this option. 

Order Confirmation: 

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm with you.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@eridesolutions.com.au

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@eridesolutions.com.au and we will process an insurance claim on your behalf.

All our AUSSTECH Electric Bikes are covered under our manufactures 1-year full inclusive warranty for the original owner against all manufacturing defects. Parts will only be shipped to within Australia. Note: Dear AUSSTECH Customers, please remain your warranty card which is attached at the back of this user manual for future claims. AUSSTECH Electric Bikes limited 1-year warranty AUSSTECH Electric Bikes “Bicycle components including frame, forks, stem, handlebar, crank set, rims, wheel hub, free wheel, derailleur, wiring harness, LCD display, kick stand and hardware are warranted to be free from manufactured defects on materials and /or workmanship for a 1-year period from the date of original purchase. Under any circumstance wear and tear tubes, brake pads, rims, spokes, chains, hydraulic oils, gear shift, housing grips, cables and brake cables not limited to covered by AUSSTECH Electric bike warranty. All AUSSTECH e-bike lithium- ion batteries are made under strict and careful workman ship, so damage from power surges, use of deferent charger, normal wear or water damage and improper maintenance will not be covered by exclusive AUSSTECH Electric Bike warranty.  

Warranty Claims       

• Any claims under AUSSTECH Electric Bike warranty must be submitted through support team at info@eridesolutions.com.au        

• Before making warranty claims, we suggest you that you contact our support team as there might be a simple solution for your issue.        

• Proof of purchase must be required with any service required with any warranty request made through to AUSSTECH Electric Bikes.

Warranty Period        

• 12 months frame and motor       

• 12 months for lithium battery, handlebar, controller and the charger, After-sales Service      

• Man-made damage is not covered by the warranty.      

Parts Which Not Covered in Warranty Range        

• The user does not follow the "instructions" requirements, maintenance and adjustment, which caused a failure.       

• The user self-repair or modification, non-compliance with usage rules, and cause a failure.      

• Tear without permission, change the warranty mark and label on body or part.       

• Not using the original parts.       

• Use electric bike for dangerous performances or riding extreme off road.       

• Irresistible natural disasters.      

• The failure caused by improper storage or accidental collision.     

• Easily wear and tear parts, consumables parts do not belong to "warranty range" Such as tires, steel wires and so on.      

• Self-demolition parts which is out of the Instructions scope.

We recommended that you to attach a photocopy of your receipt, showing the date of purchase, to this Warranty certificate and keep for your reference and email this warranty card or send a message to our Facebook page