 SPEED 25km/h |
 MOTORS
250W
|
RANGE
Up to 50km |
 BATTERY 36V 13Ah
|
 TYRE SIZE 24″ (rear) & 20″ (front)
|
 MAX WEIGHT LOAD 120kg Rider + 100kg in cargo |
Electric Plus has a mid drive motor
Electric with Hydraulic has a hub motor
SPECIFICATIONS
FRONT BRAKES
Electric: Twin Promax Mechanical Disk Brakes
Electric with Hydraulic: Twin Tektro HD-T525 Hydraulic Disk Brakes with parking brake
Electric PLUS: Twin Tektro HD-T745 Hydraulic Disk Brakes with parking brake
REAR BRAKES
Electric: Promax TX-125 V-Brake
Electric with Hydraulic: Magura MT-5 Four piston Hydraulic Disk Brake
Electric PLUS: Tektro HD-T740 Four piston Hydraulic Disk Brake
BRAKE LEVERS
Electric: Mechanical levers with integrated park brake
Electric Plus: Tektro Hydraulic levers with front integrated park brake
CASSETTE
Shimano Acera 8 Speed 11-32T Cassette
DERAILLEUR
Shimano Acera 8 speed deraileur
SHIFTER
Shimano Acera 8 speed shifter
PEDALS
Feimin steel platform pedals
FRAME
Electric: CNC Painted Hi-Ten steel with phosphate coating.
Electric Plus: CNC Painted Alloy
HANDLEBARS
Steel, height adjustable by 8cm with 6mm allen key
RIMS
Stars, double wall alloy, 24″ (rear), 20″ (front)
SPOKES
13 gauge stainless steel
TYRES
2″ wide CST Zeppelin Kevlar puncture proof tyre, 24″ (rear), 20″ (front)
SEAT POST
Aluminium seat post with quick release clamp.
SEERING DAMPENER
Single gas-spring dampener
MOTOR
Electric: Dapu M155 – 250 W, 35 Nm
Electric Plus: Bafang M400, 250 W, 80 Nm
ELECTRIC CONTROL PANEL
Electric: Dapu DPLCD-P with 6 assist settings, speedo and odometer
Electric Plus: Bafang DP C07 with 5 assist settings, speedo and odometer
CRANKSET
Electric: 38T, 170mm DAPU Crankset with torque sensor
Electric Plus: 38T, 170mm Bafang Crankset with torque sensor
BATTERY
36V13AH 250W Battery with LG battery cells
REAR LIGHT
Spannegia Linea light integrated into battery
FRONT LIGHT
Box mounted dual front lights
CARGO BOX
9mm marine grade plywood with waterproof polyurethane coating. 100kg load capacity.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will check if we could match with their pricing. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Guarantee has some limitations:
- Promotions such as rebates and buy one, get one free offers are not eligible and any sale promotions offered
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
Please note that some areas especially regional areas may attract additional shipping fees. These include but not limited to Western Australia, Northern Territory and Tasmania. Please enquire if you're unsure or would like a quote.
A great way to save here is to get your parcel delivered to your closest depot.
Please let us know if you would like a quote or prefer this option.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm with you. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@eridesolutions.com.au
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@eridesolutions.com.au and we will process an insurance claim on your behalf.
Our warranty is awesome because we stand by our product and take care of our customers. We guarantee our bikes and accessories against manufacturer defects for a full year. We are a small company and easy to work with – customer satisfaction is number one!
The following components are covered under our 12 month warranty:
- The battery and motor system;
- Wooden panels of cargo box, including delamination but excluding deterioriation of wood caused by penetration of the protective surface by wear and tear, deep scratches or excessive weather (rain).
- Non wear and tear items, including: Frame, Fenders, Saddle, Seat Post, Brake Calipers, Brake Levers, Gear Shifter, Rear Rack, Pivot shaft and bearings.
There are some parts of our bikes that are classed as ‘wear and tear’ items, and therefore not covered under warranty. These include:
- Tires, Inner Tubes, Valves, Wheels, Spokes, Brake Pads, Handlebar Grips, Bell, Chain, Gear Cables, Brake Cables, Reflectors, Derailleurs, Loose nuts or bolts.
Additionally, our warranty does not cover general maintenance activities outlined in our user guide.
We provide spare parts of the ‘wear and tear’ items, available for purchase by emailing us at hello@tribebikes.com.au.
Our warranty starts on the day of delivery and is voided in the case of improper use or inadequate maintenance.
Members of the Tribe Bikes Locals Program (with bikes purchased post 1 January 2022) and bikes purchased through one of our Bike Shop partners are entitled to a two year warranty, based on the terms above.
Improper use is defined as:
- Riding directly up curbs;
- riding on two wheels;
- Loading the cargo box above the maximum weight of 100kg;
- Damage arising from exceeding the design speed (30kmh);
- Damage arising from extended off road use;
- Damage as a result of an accident or malicious damage;
- Using the bike in a commercial application;
- If the standard components have been upgraded or removed;
- Recommended Maintenance not being completed;
- Leaving the bike exposed to the weather excessively.
What to do if you have a warranty claim?
If in the unlikely event that you have a warranty claim, simply send us an email to hello@tribebikes.com.au with details of your claim and some photos that will help us understand the problem, and we’ll advise you on the next steps.
If your warranty issue is related to your bike, we’ll likely ship replacement parts to you and arrange for a mobile bicycle mechanic (if one is available in your area) to install the parts (if necessary) at a time that is convenient to you.
If your warranty issue is related to spare parts, we may ask you to return the accessories (at our expense) and will likely ship replacement accessories to you or provide a refund on the accessory if this is your preferred option.
QUESTIONS & ANSWERS
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