We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us, please let us know and we will check if we could match with their pricing. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Guarantee has some limitations:

• Promotions such as rebates and buy one, get one free offers are not eligible and any sale promotions offered
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Please note that some areas especially regional areas may attract additional shipping fees. These include but not limited to Western Australia, Northern Territory and Tasmania. Please enquire if you're unsure or would like a quote.

A great way to save here is to get your parcel delivered to your closest depot.
Please let us know if you would like a quote or prefer this option. 

Order Confirmation: 

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm with you.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@eridesolutions.com.au

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@eridesolutions.com.au and we will process an insurance claim on your behalf.

Eunorau

LIMITED ONE-YEAR WARRANTY AND POLICY ON REPLACEMENT PROCEDURES & RESPONSIBILITIES

• All EUNORAU bikes are covered under our manufacturer's one-year all-inclusive warranty for the original owner against all manufacturing defects (All free Accessories are not covered by warranty service).

WARRANTY PERIOD AND TARGET AUDIENCE TERMS

• The warranty would be registered automatically when the initial purchaser ordered it in the online shop. So the warranty is under the INITIAL PURCHASER and the one-year warranty would be started since the initial owner has received it.

• As for the warranty transfer, the e-bike transfer can only enjoy the warranty when the following two conditions are met at the same time:

• The one-year package hasn't expired since the initial owner has received it.

• You have the initial owner's name & the initial order number.

COVERED PRODUCTS

• EUNORAU will replace any component that is deemed to be defective or damaged (including damage incurred during shipment) without user error. The warranty covers the listed products and follows the terms below:

Frame

• EUNORAU e-bike frames are covered by a replacement warranty for one year.

• This warranty includes a replacement frame only. Labor charges to changeover parts to replacement frames are not included. Changeover labor must be performed by an authorized EUNORAU.

• EUNORAU reserves the right to use scratch and dent stock when replacing a frame under this warranty. Frame styles and/or colors not in stock may be replaced with a compatible style and/or color at the discretion of EUNORAU.

• Frame issues that are excluded from this warranty include but are not limited to:

1. Corrosion

2. Paint fade, scratches, impact marks

3. Impact damage

4. Non-reversible modification (drilling/welding)

5. Chain guard mount to the frame if applicable

Batteries

• EUNORAU batteries are covered by a one-year prorated warranty.

• During one year of service – A defective battery will be repaired or replaced at no cost to the customer. The warranty period for a repaired or replaced battery remains unchanged based on the original purchase date.

• After the first year of service – A prorated credit, based on months of service, will be applied toward the purchase of a new battery. Batteries purchased at pro-rated cost will have a new one-year warranty based on the pro-rated purchase date.

• No cash reimbursement will be made.

• Batteries can be assessed and found defective directly by EUNORAU only.

This Limited Warranty does not cover:

• Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by EUNORAU. Parts not typically covered include but are not limited to:

1. Brake Pads

2. Rotors

3. spokes

4. Tires/Tubes

5. Chains

6. Chain Rings

7. Cassettes

8. Crankset

• Parts compromised due to corrosion due to the elements (moisture, heat, etc).

• Damage or deterioration of the surface finish, appearance, or aesthetics of the product.

• frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within one week after receiving the goods. Parts damaged during use after seven days need to be charged.

• Labor charges for part replacement or changeover.

• Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing, or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.

• Scratches, dents, and cosmetic damage not caused by EUNORAU.

• The product that has the serial number or the bar code removed, defaced, damaged, altered, or made illegible.

• Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by EUNORAU with the Products.

• Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.

• Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

• In addition, with respect to the battery, this Limited Warranty does not cover defects or damage:

• Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;

• Where any of the seals on the battery are broken or show evidence of tampering;

• Where the Battery has been used in equipment other than the Bike for which it is specified;

• Parts & Components

• Original EUNORAU parts & components are covered by a one-year limited warranty (When all the spare parts for the warranty are sent to the customer, the customer needs to bear the freight).

CLAIMS PROCESS

1. Warranty Claims

All claims to this warranty must be made through EUNORAU. and submitted to info@eridesolutions.com.au. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at info@eridesolutions.com.auas there may be a simple fix for your problem. Valid warranty claims will be processed through EUNORAU within one year of initial purchase.

EUNORAU will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.

2. Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact info@eridesolutions.com.au  and provide us with photo or video proof.

All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

REPAIR SERVICE

For offline bicycle store repair services, EUNORAU will only provide free replacement parts. We do not reimburse any labor costs produced in the repair service.